Privacy Policy

Last Updated: 1 January 1970

SOLEVA™ (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.

We process your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa. By using our website and placing an order, you consent to the practices described in this policy.

Information We Collect

We may collect the following information when you interact with our website or place an order:

• Contact details such as your name, email address and phone number.
• Delivery details such as your shipping address and order notes.
• Payment information, which is handled securely by our payment provider. We do not store full card details on our servers.
• Order history and preferences so we can fulfil and improve your shopping experience.
• Technical data such as your IP address, browser type and device information, collected automatically.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery.
• Respond to your enquiries and provide customer support.
• Send you important order updates and, where you have agreed, marketing communications.
• Improve our website, products and services.
• Comply with our legal and regulatory obligations in South Africa.

Sharing Your Information

We only share your information with trusted third parties who help us run our business, such as payment processors, delivery couriers and our ecommerce platform. These parties may only use your information to provide the services we have asked them to deliver. We never sell your personal information.

Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how the site is used. You can control cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information using appropriate technical and organisational measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as is necessary to fulfil the purposes set out in this policy, to comply with our legal obligations, or to resolve disputes.

Your Rights

Under POPIA, you have the right to access, correct or request deletion of your personal information. You may also object to the processing of your information or withdraw your consent for marketing at any time.

Children’s Privacy

Our website and products are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team at support@soleva.co.za.